Support and guidance for Parents and Guardians
Supporting those you love
The likelihood is that your son or daughter will have been referred to us by an organisation such as school, Social Services, Victim Support or similar.
If this is the case, the support offered to the young person will be funded by this agency and you will not be involved in the finances relating to our work.
Our Commitment To You
A Safe, Confidential Space
Confidentiality is at the heart of the trust we build with young people and their families. Any information shared with us is kept private. We do not share information with third parties without your explicit consent, unless we identify an immediate danger or a safeguarding risk that must be reported to relevant professionals to ensure the safety of the young person.
No Judgement, Just Support
We know that reaching out for help can feel daunting. Please know there is absolutely no shame or judgement here. Our team is here to work alongside you, providing a supportive environment where young people can build confidence, achieve their goals, and succeed in life.
Direct Referral Costs
When a young person is referred by an organisation (like a school), they typically cover the costs. For parent-led direct referrals, there is a cost element to our 1:1 service. Because every situation is unique, we discuss these costs individually.
How we work
Once we receive a referral – whether from a professional or directly from a parent – we follow a careful process to ensure we provide the safest and most effective support possible.
Our process begins with one of our Operations Managers reaching out to you to discuss the referral in detail. This allows us to gather essential information and complete a comprehensive Individual Risk Assessment, ensuring we have a full understanding of how to best support the young person. We then carefully match the client with the most suitable Engagement Worker based on their specific skills and experience. Once the paperwork is complete, your assigned worker will arrange an initial home visit; a relaxed opportunity for parents, carers, and the young person to meet and ask any questions. Following this introduction, sessions move to 1:1 support out in the community. Throughout this journey, we encourage open communication and request that any session cancellations are made as early as possible to ensure consistency for the young person and to avoid unnecessary costs.
What we offer
We provide more than just a mentor; we offer a dedicated partnership designed to help young people navigate the complexities of growing up. Our approach is holistic, evidence-based, and focused on long-term success.
- Tailored Mentorship & Safety: We provide consistent 1:1 support (or 2:1 support for high-risk referrals), ensuring every young person has a trusted adult advocate in their corner.
- Resilience & Emotional Growth: We work directly on building self-esteem, confidence, and resilience, giving young people the internal tools they need to bounce back from challenges.
- Positive Decision-Making: Our workers provide vital support for healthy decision-making, including guidance on drugs and alcohol, and modelling what appropriate, healthy relationships look like.
- Strategic Behaviour Support: We implement positive behaviour strategies and help young people develop the self-regulation skills needed to succeed in school and social settings.
- Community & Advocacy: Through leisure activities, we engage young people in the community, providing advocacy and sign-posting to ensure they—and their families—have access to the right resources at the right time.
How we've helped
I am so pleased and feel very lucky to have been allocated such incredible support workers for my daughter. They are both wonderful with her and she is very happy. I was very worried about how things would go and I am delighted. Both ladies are so highly skilled in behavioural difficulties and have excellent management techniques.
— Parent
